Support
Support
We're here to help you get the most out of Clarity.
📧 Contact Us
Have a question, found a bug, or need help with a feature? We typically respond within 24 hours.
hello@ultimateclarity.app❓ Frequently Asked Questions
Is my data stored in the cloud?
No. Clarity processes everything 100% locally on your Mac. Your photos, face data, and personal information never leave your device.
What macOS version do I need?
Clarity requires macOS 14.0 (Sonoma) or later.
How does Face Detection work?
Clarity uses Apple's Vision framework to detect and recognize faces locally on your device. No data is sent to any server.
Can I get a refund?
Refunds are handled by Apple. You can request a refund at reportaproblem.apple.com.
How do I unlock the Privacy Vault?
Go to Settings → Privacy → Enable Vault. You can use Face ID, Touch ID, or a password to protect your sensitive files.
What is Life Happens / Emotional Export?
Life Happens helps you create meaningful exports for life transitions — memorial pages for loved ones, separation documentation, employment transition packages, and GDPR compliance exports.
How much does Clarity cost?
Clarity is free to download. Scan your entire library at no cost. Unlock all features with a one-time $39.99 purchase — no subscription. Use on up to 3 Macs signed in with your Apple ID.
📚 Resources
💬 Community
Join our Discord community for tips, feature requests, and discussions with other Clarity users.
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